Training and Education

The education and learning process at TIM continued to focus on supporting the evolution of the culture and the development of digital skills to support the company’s strategic challenges.

Efforts were maintained in educational actions related to institutional and governance issues, such as human rights, diversity and inclusion, information security and anti-corruption, among others. These trainings are part of the onboarding of new employees and updating actions, whenever necessary, thus reinforcing TIM’s commitment to the best social, environmental and governance practices.

Within the scope of the ESG Plan, TIM has set a new goal of upskilling at least 90% of its employees in digital capabilities (AI Academy, Agile Academy) by 2027.

Main qualification initiatives at TIM

  • Conecta Program: onboarding program, to integrate new employees and instill pride in being part of the company.
  • Institutional training: facilitates the integration of employees into TIM’s policies and corporate culture, contributing to their better adaptation to the company.
  • Specific technical training: focused on technical qualification and updating so that employees can perform the tasks of their respective functions.
  • Transverse training: addresses issues common to several areas. These courses support the understanding and preparation to overcome business challenges and contribute to the corporate result.
  • Learning Journeys: these are personalized learning and development pathways by areas, themes, or specific clusters, focusing on the development of business and/or digital competencies.
  • Mentorship Programs: a Journey offered to leadership, interns, Culture Ambassadors, and professionals aimed at providing a development experience for the mentored person in order to enhance their performance and career.
  • Leader Coach: a journey offered to leadership to promote cultural evolution, through coaching tools that will contribute to the enhancement of the expected competencies and behaviors.
  • Interns and Apprentices: specific integration activities, in-person and digital training, and a specific development journey for people starting their careers were offered to this public.

 For more information about TIM’s training and education, please visit our ESG Report.