Overview, Indicators and Indexes

  • Overview
  • Main Indicators
  • ESG Indexes

TIM believes that its business activities must be carried out taking into consideration the expectations of all those we interact with, the so-called stakeholders (that is, all people or things affected by our activities). We group our stakeholders in eight categories: customers, suppliers, competitors, institutions, the environment, community, shareholders (external stakeholders) and Human Resources (internal stakeholders).

We listen to all our stakeholders’ feedbacks not only because we believe that it is right from the ethical standpoint, but also because we are convinced this is the only way to sustain our business in the long term.

TIM’s goal is to achieve balance in the dimensions of economic, environmental, social and governance sustainability. From this perspective, “ESG” comes from the term “Environmental, Social and Governance” and it is directly linked to TIM’s position. We have showed over the years our engagement with the highest level of corporate governance, economic responsibility and strong commitment to social and environmental aspects.

This commitment allowed us to be the only company in the sector to be listed in the B3’s Novo Mercado, to maintain a Statutory Audit Committee, to be part of the ISE portfolio for 15 consecutive years and to be a member of the S&P/B3 Brasil ESG index.

Aligned to our Values and to the sustainability principles described, we also operate in accordance with a set of Policies that rule different aspects related to ESG. In addition, in December 2020, TIM created the ESG Committee to advise the Company’s Board of Directors on issues related to environmental, social and governance. The committee is composed of members of the BOD.

In addition, TIM considers the following topic as materials in its sustainable evolution, defined from qualitative and quantitative analyses to identify the importance of each topic, in line with Global Reporting Initiative (GRI) guidelines and recommendations:

Themes identified as priorities in the materiality process

  • Innovation and technology
  • Digital inclusion and connectivity
  • Privacy and data security

  • Energy efficiency
  • Quality of services
  • Health, wellness and safetys

  • Ethics, integrity and compliance
  • Transparency and relationship with priority publics

The periodic process of preparing the materiality matrix includes consulting the company’s external and internal stakeholders. It is one of the mechanisms that enables frequent review of TIM’s ESG strategies, aiming at continuous improvement of its practices and commitments.

In 2022, TIM renewed its materiality matrix in light of new trends, which consider impacts from both financial and socio-environmental perspectives, the so-called dual materiality, and also in line with the new GRI Universal Standard published in 2021.

The new materiality matrix guides the reporting of information in the ESG 2022 Report, as well as being the basis for the development of TIM’s ESG strategy.

For more information about TIM’s materiality matrix, please visit our ESG Report.

TIM’s activities towards sustainability and aiming the best ESG practices are recognized in assessments of the main ESG
indexes of stock exchanges and specialized agencies.

Find below our main indicators:

ENVIRONMENTAL 2020 2021 2022
Energy consumption in the organization (GJ)¹ 2,278,948 2,359,219 2,424,553
Number of active biosites with low urban impact 1,679 1,766 1,829
Total waste recycled or sent for reuse (tons) 1,940 1,568 1,682
SOCIAL 2020 2021 2022
TIM’s social investments (R$ million) 12.5 10.7 24.7
Average training hours per employee 37 49 61
% of women in total employees 50% 51% 51%
% of women in management positions 19% 18% 24%
GOVERNANCE 2020 2021 2022
% of independent members on the Board of Directors 40% 40% 40%
% of women on the Board of Directors 30% 33% 30%
Number of members on the Board of Directors 10 10 10
% of employees trained in anti-corruption policies and
99% 99% 98%
Average score in the National Mobile Satisfaction Survey
(Individual customers)
7.35 7.46 8.02

1  Based on employees active in December 2022.


Find below the main commitments taken in our Strategic Plan 2023-25:

Net Zero¹ (scopes 1, 2 e 3)
Reduction of scope 3 emissions¹ (categories 1, 2 and 11)
Carbon neutral (scopes 1 and 2)
Eco-efficiency in data traffic¹ (bit/Joule) +127%
Renewable energy (GD+ML+I-REC) 100%
Solid waste recycling 98%
ESG Target
2023-25 Plan
≤0 2040
-47% 2030
≤0 2030
100% 2053
+110% 2025
≥95% 2053

¹ Base year 2019

² TIM incorporated Non-Kyoto fugitive emissions into the calculation of Scope 1 emissions for its carbon neutrality target, making its emissions monitoring even more rigorous. Scope 1 and 2 emissions totaled, in 2022, a reduction of 84%, compared to the base year 2019. The goal for 2030 is to reduce by 100% the amount of emissions relative to the base year of 2019. In 2022, with the purchase of carbon credits and renewable energy certificates of origin (I-RECs), TIM was able to neutralize its emissions in the year, a result represented in the chart by the number “0” (“zero”).

SOCIAL Results
Employee Engagement¹ (per year) 86%
Black employees 37,3%
Women in leadership 34,4%
Employees trained in ESG skills (per year) 99%
Employees trained in digital skills 4,015
4G presence 96%
ESG Target
2023-25 Plan
≥82% 2025
>40% 2025
>35% 2025
≥99% 2023
≥7,500 2025
100% 2023
¹ As measured by Mercer’s Climate & Engagement Survey favorability index
NPS National MobileConsumer (Net Promoter Score)
ISE, Novo Mercado and Pró-Ética Maintained
ISO 14001, ISO 9001 (network), ISO 9001 (billing) ISO 27001 and ISO 37001 Maintained
ESG Target
2023-25 Plan
≥50% 2025
Maintain 2025
Maintain 2025
15 consecutive years in the B3’s Corporate Sustainability Index (ISE) portfolio
Member of the B3’s Carbon Efficient Index (ICO2) portfolio
Member of the B3’s Special Tag-Along Stock Index (ITAG) portfolio Diferenciado (ITAG)
Presence in the B3’s Brazil 100 Index (IBRX 100) portfolio
Presence in the B3’s Special Corporate Governance Stock Index (IGC) portfolio
Member of the S&P/B3 Brasil ESG index
Member of the FTSE4Good ESG indexes
Member of the MSCI ESG indexes
Member of the Bloomberg Gender Equality Index
Most diverse and inclusive telco in the world in the Refinitiv Diversity and Inclusion Index
Certified as Great Place To Work
Recognized as Top Employer