- Main Indicators
- ESG Indexes
TIM believes that its business activities must be carried out taking into consideration the expectations of all those we interact with, the so-called stakeholders (that is, all people or things affected by our activities). We group our stakeholders in eight categories: customers, suppliers, competitors, institutions, the environment, community, shareholders (external stakeholders) and Human Resources (internal stakeholders).
We listen to all our stakeholders’ feedbacks not only because we believe that it is right from the ethical standpoint, but also because we are convinced this is the only way to sustain our business in the long term.
TIM’s goal is to achieve balance in the dimensions of economic, environmental, social and governance sustainability. From this perspective, “ESG” comes from the term “Environmental, Social and Governance” and it is directly linked to TIM’s position. We have showed over the years our engagement with the highest level of corporate governance, economic responsibility and strong commitment to social and environmental aspects.
This commitment allowed us to be the only company in the sector to be listed in the B3’s Novo Mercado, to maintain a Statutory Audit Committee, to be part of the ISE portfolio for 15 consecutive years and to be a member of the S&P/B3 Brasil ESG index.
Aligned to our Values and to the sustainability principles described, we also operate in accordance with a set of Policies that rule different aspects related to ESG. In addition, in December 2020, TIM created the ESG Committee to advise the Company’s Board of Directors on issues related to environmental, social and governance. The committee is composed of members of the BOD.
In addition, TIM considers the following topic as materials in its sustainable evolution, defined from qualitative and quantitative analyses to identify the importance of each topic, in line with Global Reporting Initiative (GRI) guidelines and recommendations:
- Innovation and technology
- Digital inclusion and connectivity
- Privacy and data security
- Energy efficiency
- Quality of services
- Health, wellness and safetys
- Ethics, integrity and compliance
- Transparency and relationship with priority publics
The periodic process of preparing the materiality matrix includes consulting the company’s external and internal stakeholders. It is one of the mechanisms that enables frequent review of TIM’s ESG strategies, aiming at continuous improvement of its practices and commitments.
In 2022, TIM renewed its materiality matrix in light of new trends, which consider impacts from both financial and socio-environmental perspectives, the so-called dual materiality, and also in line with the new GRI Universal Standard published in 2021.
The new materiality matrix guides the reporting of information in the ESG 2022 Report, as well as being the basis for the development of TIM’s ESG strategy.
For more information about TIM’s materiality matrix, please visit our ESG Report.
TIM’s activities towards sustainability and aiming the best ESG practices are recognized in assessments of the main ESG
indexes of stock exchanges and specialized agencies.
Find below our main indicators:
|Energy consumption in the organization (GJ)¹||2,278,948||2,359,219||2,424,553|
|Number of active biosites with low urban impact||1,679||1,766||1,829|
|Total waste recycled or sent for reuse (tons)||1,940||1,568||1,682|
|TIM’s social investments (R$ million)||12.5||10.7||24.7|
|Average training hours per employee||37||49||61|
|% of women in total employees||50%||51%||51%|
|% of women in management positions||19%||18%||24%|
|% of independent members on the Board of Directors||40%||40%||40%|
|% of women on the Board of Directors||30%||33%||30%|
|Number of members on the Board of Directors||10||10||10|
|% of employees trained in anti-corruption policies and
|Average score in the National Mobile Satisfaction Survey
1 Based on employees active in December 2022.
Find below the main commitments taken in our Strategic Plan 2023-25:
|Net Zero¹ (scopes 1, 2 e 3)||–|
|Reduction of scope 3 emissions¹ (categories 1, 2 and 11)||–|
|Carbon neutral (scopes 1 and 2)||0²|
|Eco-efficiency in data traffic¹ (bit/Joule)||+127%|
|Renewable energy (GD+ML+I-REC)||100%|
|Solid waste recycling||98%|
¹ Base year 2019
² TIM incorporated Non-Kyoto fugitive emissions into the calculation of Scope 1 emissions for its carbon neutrality target, making its emissions monitoring even more rigorous. Scope 1 and 2 emissions totaled, in 2022, a reduction of 84%, compared to the base year 2019. The goal for 2030 is to reduce by 100% the amount of emissions relative to the base year of 2019. In 2022, with the purchase of carbon credits and renewable energy certificates of origin (I-RECs), TIM was able to neutralize its emissions in the year, a result represented in the chart by the number “0” (“zero”).
|Employee Engagement¹ (per year)||86%|
|Women in leadership||34,4%|
|Employees trained in ESG skills (per year)||99%|
|Employees trained in digital skills||4,015|
|NPS National MobileConsumer (Net Promoter Score)||–|
|ISE, Novo Mercado and Pró-Ética||Maintained|
|ISO 14001, ISO 9001 (network), ISO 9001 (billing) ISO 27001 and ISO 37001||Maintained|