People Management

TIM seeks to ensure the well-being and health of its employees through humanized management of welcoming environments, valuing mental health, adequate and flexible working hours and the promotion of diversity. The company values its talents and recognizes the importance of its professionals’ development and training actions.

TIM’s purpose, values and strategic objectives guided its challenges and the attitudes of its employees throughout the year. To this end, the company worked to reinforce with its professionals, on a daily basis, a culture of innovation, high performance, inclusion and well-being, aiming to promote an environment favorable to the development of people and the achievement of corporate goals.

In 2024, 9,536 people made up the company’s human and intellectual capital, of which 52% are women and 48% men.

See below TIM’s employees data by functional category:

EMPLOYEES BY FUNCTIONAL CATEGORY
2022 2023 2024
Director level 85 81 84
Management 752 794 771
Professionals 4,140 4,201 4,096
Sales force 520 506 502
Call centers 1,865 1,693 1,985
Stores 2,044 2,000 1,689
Apprentices 141 176 254
Interns 237 179 155
Total 9,784 9,630 9,536

For more information about TIM’s people management, please visit our ESG Report.