People Management

TIM maintained throughout 2021 its purpose of reconciling the needs of the business and employees, continuously exercising active listening. With the consolidation of remote work methods and dynamics, the Company defined a structured plan for the progressive return to face-to-face work, respecting safety, and distancing protocols to prevent the spread of Covid-19.

At the end of 2021, the company’s human and intellectual capital comprised 9,681 people. TIM has focused continually on promoting the health, safety and productivity of its employees in an inclusive work environment.

As in the previous year, corporate activities continued as planned, including the annual performance evaluation. In 2021, 96% of employees went through the process. Another practice maintained was the conduction of the Corporate Climate Survey, which surveyed more than 7,900 employees, reaching a participation rate of 97% of the staff.

See below TIM’s employees data by functional category:

2019 2020 2021
Director level 60 64 71
Management 696 739 733
Professionals 4,187 4,179 4,085
Sales force 501 499 497
Call centers 2,071 2,028 2,041
Stores 2,185 1,912 1,910
Apprentices 257 234 128
Interns 210 68 216
Total 10,167 9,723 9,681

For more information about TIM’s people management, please visit our ESG Report.