Overview, Indicators and Indexes

TIM believes that its business activities must be carried out taking into consideration the expectations of all those we interact with, the so-called stakeholders (that is, all people or things affected by our activities). We group our stakeholders in eight categories: customers, suppliers, competitors, institutions, the environment, community, shareholders (external stakeholders) and Human Resources (internal stakeholders).

We listen to all our stakeholders’ feedbacks not only because we believe that it is right from the ethical standpoint, but also because we are convinced this is the only way to sustain our business in the long term.

TIM’s goal is to achieve balance in the dimensions of economic, environmental, social and governance sustainability. From this perspective, “ESG” comes from the term “Environmental, Social and Governance” and it is directly linked to TIM’s position. We have showed over the years our engagement with the highest level of corporate governance, economic responsibility and strong commitment to social and environmental aspects.

This commitment allowed us to be the only company in the sector to be listed in the B3’s Novo Mercado, to maintain a Statutory Audit Committee, to be part of the ISE portfolio for 16 consecutive years and to be a member of the S&P/B3 Brasil ESG index.

Aligned to our Values and to the sustainability principles described, we also operate in accordance with a set of Policies that rule different aspects related to ESG. In addition, in December 2020, TIM created the ESG Committee to advise the Company’s Board of Directors on issues related to environmental, social and governance. The committee is composed of members of the BOD.

In addition, TIM considers the following topic as materials in its sustainable evolution, defined from qualitative and quantitative analyses to identify the importance of each topic, in line with Global Reporting Initiative (GRI) guidelines and recommendations:

Themes identified as priorities in the materiality process

Innovation and technology
Digital inclusion and connectivity
Privacy and data security

Energy efficiency
Quality of services
Health, wellness and safetys

Ethics, integrity and compliance
Transparency and relationship with priority publics

The periodic process of preparing the materiality matrix includes consulting the company’s external and internal stakeholders. It is one of the mechanisms that enables frequent review of TIM’s ESG strategies, aiming at continuous improvement of its practices and commitments.

In 2022, TIM renewed its materiality matrix in light of new trends, which consider impacts from both financial and socio-environmental perspectives, the so-called dual materiality, and also in line with the new GRI Universal Standard published in 2021.

The new materiality matrix guides the reporting of information in the ESG Report, as well as being the basis for the development of TIM’s ESG strategy.

For more information about TIM’s materiality matrix, please visit our ESG Report.

TIM’s activities towards sustainability and aiming the best ESG practices are recognized in assessments of the main ESG
indexes of stock exchanges and specialized agencies.

Find below our main indicators:

ENVIRONMENTAL	2021	2022	2023
Eletric energy consumption in the organization (GJ)¹	2,359,219	2,424,553	2,628,072
Number of active biosites with low urban impact	1,766	1,829	1,858
Total waste recycled or sent for reuse (tons)	1,568	1,682	2,199

SOCIAL	2021	2022	2023
TIM’s social investments (R$ million)	10.7	24.7	11.1
Average training hours per employee	49	61	42
% of women in total employees	51%	51%	51%
% of women in management positions	18%	24%	25%

GOVERNANCE	2021	2022	2023
% of independent members on the Board of Directors	40%	40%	40%
% of women on the Board of Directors	33%	30%	30%
Number of members on the Board of Directors	10	10	10
% of employees trained in anti-corruption policies and procedures¹	99%	98%	99%
Average score in the National Mobile Satisfaction Survey (Individual customers)	7.46	8.02	8.31

_{¹ Based on employees active in December 2023.}

Find below the main commitments taken in our Strategic Plan 2024-26:

ENVIRONMENTAL	Results 2023
Net Zero¹ (scopes 1, 2 e 3) tCO2e	226,172
Reduction of scope 3 emissions¹ (categories 1, 2 and 11)	226,172
Carbon neutral (scopes 1 and 2)	0²
Renewable electricity	100%
Eco-efficiency in data traffic² (bit/Joule)	+160%
Reuse or recycling of solid waste	96%

ESG Target 2024-26 Plan
Net Zero	2040
-42%	2030
Carbon Neutral	2030
100%	2025
+110%	2025
≥95%	2026

¹ Base year 2023

² Base year 2019

SOCIAL	Results 2023
Engagement¹ (per year)	86%
Black employees	41.4%
Black employees in leadership positions²	–
Women in leadership positions	36.2%
Employees trained in ESG skills (per year)	99%
Employees trained in digital skills	6,040
4G presence	100%
Connected hectares (in millions)	–

ESG Target 2024-26 Plan
≥82%	2025
–	–
≥25%	2025
>36%	2025
≥7,500	2025
–	–
32	2026

¹ As measured by Mercer’s Climate & Engagement Survey favorability index

²Self-declared mixed race and black employees are considered.

GOVERNANCE	Results 2023
NPS National MobileConsumer (Net Promoter Score)	50
Transparency and Anti-Corruption practices and standards (e.g. ISO 37001, Pro-EthicsSeal)	Maintained
Cybersecurity and Data protection Practices and standards (e.g. ISO 27001)	Maintained
Positioning in ESG indexes and ratings (e.g. ISE)	Mantained