TIM believes that its business activities must be carried out taking into consideration the expectations of all those we interact with, the so-called stakeholders (that is, all people or things affected by our activities). We group our stakeholders in eight categories: customers, suppliers, competitors, institutions, the environment, community, shareholders (external stakeholders) and Human Resources (internal stakeholders).

We listen to all our stakeholders’ feedbacks not only because we believe that it is right from the ethical standpoint, but also because we are convinced this is the only way to sustain our business in the long term.

The aim of TIM is to reach the balance among economic, environmental, social and governance sustainability dimensions.

TIM’s goal is to achieve balance in the dimensions of economic, environmental, social and governance sustainability. From this perspective, “ESG” comes from the term “Environmental, Social and Governance” and it is directly linked to TIM’s position. We have showed over the years their engagement with the highest level of corporate governance, economic responsibility and strong commitment to social and environmental aspects.

This commitment allowed us to be the only company in the sector to be listed in the B3’s Novo Mercado, to maintain a Statutory Audit Committee, to be part of the ISE portfolio for 13 consecutive years and to be a recent member of the new S&P/B3 Brasil ESG index.

Aligned to our Values and to the sustainability principles described, we also operate in accordance with a set of Policies that rule different aspects related to ESG. In addition, in December 2020, TIM created the ESG Committee to advise the Company’s Board of Directors on issues related to environmental, social and governance. The committee is composed of members of the BOD.

In addition, TIM considers the following topic as materials in its sustainable evolution, defined from qualitative and quantitative analyses to identify the importance of each topic, in line with Global Reporting Initiative (GRI) guidelines and recommendations:

Investment in infrastructure and network reliability

Innovation applied to products and services

Digital inclusion and access to connectivity

Customer experience and service quality

Data protection, customer privacy and cybernetic security

Ethics and governance in business

Healthwell-being and managing employees

Promoting diversity and equality of opportunities

Energy management

Operational and post-consumer waste management

Strategic and responsible supplier management

Topics identified as priorities in the materiality process

The Covid-19 pandemic caused significant changes in the way organizations conducted their operations in Brazil and worldwide, resulting in the need for reflection. TIM periodically reviews its materiality process, on average every two years. However, given the situation in 2020, the company decided to update its 2019 materiality process.

Starting with the material topics identified in the 2019 materiality process, the organization analyzed internal documents and sector and sustainability studies and consulted internal and external stakeholders, selected because they are the main groups impacted by the TIM business and operations. TIM leaders – the CEO and vice presidents – as well as a group of suppliers, investors, customers, representatives of the press and the government were interviewed.

The main concerns identified, taking into consideration the context of the pandemic, were related to employee health, digital inclusion as a basic right and access to connectivity (telecommunications as an essential service permitting the connection of people for work, study, medical consultations, remote relations, among others). Topics such as energy management, innovation, investments in infrastructure and data privacy gained greater importance. There were also many mentions of the importance of diversity and inclusion in the company.

The materiality process identified the following topics as priorities for TIM:

For more information about TIM’s materiality matrix, please visit our ESG Report.

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