Main ESG Indicators and Indexes

TIM’s activities towards sustainability and aiming the best ESG practices are recognized in assessments of the main ESG indexes of stock exchanges and specialized agencies.

Find below our main indicators:

ENVIRONMENTAL 2018 2019 2020
Energy consumption in the organization (GJ) 2,566,395 2,614,121 2,288,041
Number of active biosites with low urban impact 841 1,582 1,679
Total waste recycled or sent for reuse (tons) 593 692 1,957
SOCIAL 2018 2019 2020
TIM’s social investments (R$ million) 8.5 10.4 12.5
Average training hours per employee 35 38 37
% of women in total employees 50% 50% 50%
% of women in management positions 17% 22% 19%
GOVERNANCE 2018 2019 2020
% of independent members on the Board of Directors 30% 40% 40%
% of women on the Board of Directors 20% 30%
Number of members on the Board of Directors 10 9 10
% of employees trained in anti-corruption policies and procedures1 94% 98% 99%
Average score in the National Mobile Satisfaction Survey (Individual customers) 7.08 7.34 7.35

1  Based on employees active in December 2020.

 

Find below the main commitments taken in our Strategic Plan 2021-23:

ENVIRONMENTAL Results
2020
Carbon neutral (tCO2e, scopes 1 and 2) -30%
Eco-efficiency in data traffic1 (bit/Joule) +64%
Renewable energy 64%
Indirect emissions1 (tCO2e, scope 2) -28%
Solid waste recycling 96%
Target
ESG 2021-23 Plan
-100% 2030
+80% 2025
≥90% 2025
-70% 2025
≥95% 2023
SOCIAL Results
2020
Employee Engagement (per year) >MQ3
Black employees
Women in leadership
Employees trained in ESG culture 99%
Employees trained in digital skills 1,486
4G presence
Target
ESG 2021-23 Plan
≥80% 2023
≥40% 2023
≥35% 2023
≥99% 2023
+5,000 2023
100% 2023
GOVERNANCE Results
2020
Customer complaints1 (Regulatory agency)
ISE, Novo Mercado and Pró-Ética Maintained
ISO 14001 and ISO 9001 Maintained
ISO 27001 and ISO 37001 Ongoing
Target
ESG 2021-23 Plan
-50% 2023
Maintain 2023
Maintain 2023
Obtain 2022

1  Base year 2019.

 

Find below the main indexes we are included:


13 consecutive years in the B3’s Corporate Sustainability Index (ISE) portfolio

Member of the new S&P/B3 Brasil ESG index

 


Member of the B3’s Carbon Efficient Index (ICO2) portfolio

Presence in the B3’s Brazil 100 Index (IBRX 100) portfolio

 


Member of the B3’s Special Tag-Along Stock Index (ITAG) portfolio
Diferenciado (ITAG)

Presence in the B3’s Special Corporate Governance Stock Index (IGC) portfolio

 


Member of the FTSE4Good ESG indexes

Member of the MSCI ESG indexes
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