TIM’s Profile

TIM is one of the largest telecommunications companies in Brazil. With a focus on investing in innovation and in the quality of its network, services and customer service, TIM fulfills its mission of connecting and caring for every customer so that everyone can do more.

TIM’s mission is to connect and care for each customer, so that everyone can accomplish more. To this end, it focuses on the pillars of innovation, customer experience and agility, based on an internal culture of accountability and the change of processes and platforms that allow a digital transformation. The new motto is – “Imagine the possibilities” – is related to a new purpose – “To evolve together with courage, transforming technology into freedom” –, and reinforces the company’s objective of becoming the top telecommunications operator in Brazil.

Since 2015, TIM is leader in 4G coverage in the country and is known as a player in ultra-mobile and fixed broadband. Over the last few years, TIM has upgraded its equipment and made acquisitions – such as Intelig, in 2009, and AES Atimus, in 2011 – reinforcing its commitment to quality and accessibility.

Transparency is also one of the companies’ pillars. TIM is a publicly-held company, whose shares, are listed on São Paulo’s B3 under the ticker symbol TIMP3, and ADRs (American Depositary Receipts), listed on the NYSE (New York Stock Exchange) under the ticker symbol TSU. TIM is also the only company in the telecommunications industry listed on B3’s ‘Novo Mercado’, recognized for requiring the maximum level of corporate governance, and is also part of the B3’s Corporate Sustainability Index (“ISE”) and of the S&P/B3 Brasil ESG index. One of its key initiatives is the Open Doors project, which allows consumers to monitor network enhancement and improvement actions, in addition to get to know the true picture of TIM’s coverage. Also worthy of note are the TIM Institute initiatives, which seek to create and maximize strategic resources to make science education and innovation available to everyone in Brazil.

You, your home and your business

Mobile and fixed telephony and access to the Internet via modems, tablets, and mobile phones running on the 3G and 4G technologies, in addition to the ultra-broadband Internet, are the services that are part of TIM’s innovative portfolio. The operator was the first on the market to invest in offering new formats, such as charging for the use of voice and mobile Internet per day or through monthly billing plans paid via credit card. And it continues revolutionizing the market, delivering more benefits and providing more accessible rates to its consumers.

The company also has ideal solutions for small, medium and large businesses. The Corporate Solutions area offers fixed voice and advanced data services to the corporate segment, understanding the corporations’ profiles and needs and enhancing its customers’ productivity and competitiveness while yet decreasing their costs.

In the fixed ultra-Internet segment, TIM Live is a quality benchmark. The carrier introduced on the market navigation plans that are faster than the average Brazilian broadband, thus allowing much faster file downloads and uploads, crash-free gaming, and high-definition, real-time video streaming.

PURPOSE

To evolve together with courage, transforming technology into freedom.

VALUES

CUSTOMER CARE

    • > We ask legitimate questions to find out what customers truly want.
    • > We listen carefully and curiously to what customers have to say.
    • > Our decision making process takes heavily into account our customer’s experience.
    • > We’re proud to have a positive impact on the lives of our customers.

TRANSPARENCY

    • > We establish clear and true relationships with everyone.
    • > Transparency and integrity in our actions builds trust.

INNOVATION

    • > We innovate by finding new ways to do things.
    • > We rely on creativity to go further.

COMMITMENT

    • > We’re responsible.
    • > We recognize we’re part of a broader common project.
    • > We collaborate by investing our talent and effort in each and every action.

AGILITY

    • > We make “more”, “better” and “faster” in an increasingly complex and dynamic world.
    • > We plan, decide and execute quickly, making things easier for everyone around us.

Telecom Italia Group

With over a century of experience, the Group is an Italian enterprise belonging to the telecommunications sector and one of Europe’s industry leaders and by means of its subsidiaries, spans the entire advanced communications services chain – fixed and mobile telephony, the internet, media and innovative business solutions and systems. Research and innovation is a key driver for the Group, as it develops the technologies of the future at its Labs. Thanks to one of the most extensive and advanced networks in the world, Telecom Italia plays an important role in driving and increasing broadband, as well as exploiting opportunities arising from technological convergence. The Telecom Italia Group has been operating in Brazil in 1998, through TIM Brasil Serviços e Participações S.A., being one of the most outstanding cellular operators in Brazil, serving in all Brazilian states, by means of TIM S.A.

For further information, please access the website http://www.telecomitalia.it/.

Consolidated Operating Data

2015 2016 2017 2018  2019  2020
Brazilian Wireless Subscriber Base (mln) 257.8 244.1 236.5 229.2 226.7 234.1
Estimated Total Penetration 126% 118% 114% 110% 97% 97%
Covered cities (4G) 411 1,255 3,003 3,272 3,477 3,877
Market Share 25.7% 26.0% 24.8% 24.4% 24.0% 22.0%
Total Lines (´000) 66,234 63,418 58,634 55,923 54,447 51,433
Pre-paid Lines (´000) 52,654 48,537 40,836 35,694 32,984 29,603
Post-paid Lines (´000) 13,581 14,881 17,799 20,229 21,463 21,829
Gross Additions (´000) 34,201 31,458 27,687 24,177 24,249 24,587
Net Additions (´000) -9,487 -2,816 -4,784 -2,712 -1,476 -3,014
Monthly Churn 4.9% 4.4% 4.5% 3.9% 3.9% 4.4%
Total ARPU (R$/month)* 16.7 18.0 20.2 22.4 23.7 24.9
Total MOU (minutes/month) 119 117 110 123 124 123
Capex (R$ mln)* 4,764 4,502 4,148 3,901 3,995 3,967
Employees 13,062 9,863 9,519 9,661 9,700 9,421

 

*Pro-forma excludes the effects of the adoption of IFRS 9, 15 and 16.

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